Mr Custard's Privacy Policy

This Policy describes how Mr Custard Entertainments collects, processes, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For the purpose of this Policy, personal information shall mean any information relating to an identified or identifiable natural person. This Policy applies only to information we collect process and use through the Platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

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Information We Collect

We collect information about you to provide our services. In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collecting the information described below.

Information given to us by you

When you fill out booking forms on our website, or give us details on the phone to enquire or book our services, or if you send emails with personal details, or provide us with other personal information actively in some other way, we collect that information for processing and use in accordance with this Policy. Because we change our services and features from time to time, the options you have to provide us with personal information also may change, but here are some examples of situations in which you will have the opportunity to provide personal information to us:

Joining our mailing list on our website

Submitting a contact/ enquiry form on our website

Completing any other kind of form related to one of our products or services;

Emailing contact details to us

Contacting us over the phone and giving us details verbally either when enquiring about our services, or booking our services.

If applying to work with Mr Custard as a subcontracted artist we will ask for information about your skills and previous work experience, and other information we deem necessary to assess your suitability for the booking.

When you enquire about, or book our services, we mainly collect information that enables us to provide our service e.g. your name, address, telephone number and email address, your child or children’s name/s and age.

This information is only ever shared with our staff, freelancers, associates, or colleagues who are needed to provide you with our services. Your information will never be sold, or passed on to any 3rd parties.

Information gathered via Social Media

If you connect to the Platform using FacebooktwitterGoogle+, or another social networking site (each a “Social Networking Site”), we will receive information that you authorise the Social Networking Site to share with us, which may include public profile information, birthday, current city work, school, and email address. When we receive this information, it becomes Mr Custard Entertainments account information for purposes of your use of the Platform. This information also constitutes personal information and is therefore subject to this Policy. Any information that we collect from your Social Networking Site account may depend on the privacy settings you have set with the Social Networking Site, so please consult the Social Networking Site’s privacy and data practices. If you come to the Platform through a Social Networking Site, from other websites or with devices that enable third parties to collect information from or about you, such third parties receive information about you subject to their privacy policies.

Information We DO NOT Collect Automatically

Mr Custard is happy to reassure you that his website does NOT have any hidden tracking devices, gizmos or gadgets that can store your information (unlike some of the BIG CORPORATE COMPETITORS)

How we use your details

Clients or those enquiring about our services: Your details are used largely to provide our services to you or information about our services.

If you opt into our mailing list, then Mr Custard may use your details to provide you with information about our services, news, and special offers we may have running. You are only ever contacted about his if you opted in and you can opt out at any time.

Your details are shared with anyone who is directly involved in providing you with one of our products or services. We never pass your details to anyone outside of those who work for Mr Custard Entertainments or some very limited outside services that we use, such as couriers or other postal services, to send you party bags, or products that you have requested or to do with our services.

Artist’s or those applying for accept subcontracted bookings with us:

If you’re applying for work with us, it is used to assess your suitability for working with us and to have the necessary information on file, to have the necessary working relationship with you, to provide services and information to our clients and those that enquire about our services.

Your contact details, usually just your name and telephone number, are given to clients in order to aid with providing the services that customers have booked. Other information may be requested by clients, such as your bank details in order to process payment, or other information related to Providing the services we provide our clients. This information is usually requested by the client and provided by you.

Your details (mainly your name, address and telephone number) may be shared with very limited 3rd party services such as couriers and other postal services, that are needed to provide you with products related to the services we are providing to our clients.

Requesting removal of your personal details

As already outlined above, we take your privacy very seriously and any personal details that we store are only ever used in order to provide you with our Mr Custard Entertainments services.

Your contact details are NEVER passed to anyone other than those who conduct work or services for Mr Custard Entertainments and we will not contact you about anything, other than matters related to your party booking and our services.

In order to provide you with our services, we need to store your details on our systems.

However, if at any time you wish us to erase any and/ all personal data that we have for you, we will be more than happy to do this for you at your request.

Please note that if you request this before your party booking takes place, whilst we can accommodate your request to erase your data, this will render us unable to offer you our services and we would have to cancel your party. In such cases our cancellation policy would then apply and we would erase any personal data we have for you.

If you request this after a party booking, then this will obviously have no effect on your booked party services. However please note that should you ever wish to book our services again in the future, if we erase all your details, we would not have any information on your past booking/s. So should you ever wish to rebook with us, we would be unable to refer back to old details that we have for you, that may prove useful when wanting to book a new party or service.

It will also mean we are unable to offer you our discounts that we offer to repeat customers as we would no longer have any record of you having ever booked with us.

If you wish to request that we erase all personal details that we have for you, you can do this by simply emailing:

We will never spam you or pass your details on to anyone else. When you book, we will ask you if you would like to receive a 10 month and 11 month follow up email from us, offering a discount to re book our services. We will assume by default that you don’t wish to be sent this and will only send you this if you choose to receive this when we ask you on the phone whilst booking your initial party.

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